Turtlenecks
OUR REVIVAL SALE, A STORY CLOSE TO OUR HEARTS
Some things are simply too special to let go.
Our love for timeless fashion has always been at the heart of Jack & Emma Vancouver. With our Revival Sale, we hope to keep our boutique spirit alive and begin a new chapter together.
To thank you for your support, we're offering up to 70% OFF selected styles.
Plus, enjoy extra savings at checkout:
10% EXTRA ON 2 ITEMS
15% EXTRA ON 3 ITEMS
20% EXTRA ON 4 ITEMS
25% EXTRA ON 5+ ITEMS
Thank you for being part of our journey. Your support means the world to us.
With love,
Jack & Emma
Quilted Jackets
Here to Help, Every Step of the Way
At Jack & Emma Vancouver, we want you to feel confident about every purchase.
Our product descriptions and size guides help you choose the right items, while order tracking keeps you informed after you've placed your order.
Have a question? Our customer service team is available to assist you with sizing, orders, and returns.
We also offer a 30-day return policy for eligible items. You can find all conditions, including return shipping costs, in our Return Policy.
We're here to make your shopping experience as straightforward as possible.
What Our Customers Say
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The quality exceeded my expectations. The fabrics are soft, flattering, and comfortable enough to wear all day. It's rare to find pieces that look this elegant while still feeling effortless.
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The customer experience at Jack & Emma Vancouver is just as impressive as the collection itself. Beautiful styles, great attention to detail, and pieces that make me feel confident every time I wear them.
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I was a little nervous ordering from a new online store, but being able to track my package made the whole process much easier. I could follow my order along the way, and when I had a question about the delivery, the customer service team was helpful and kept me informed. Everything arrived safely, and I felt reassured throughout the experience.
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I was a bit unsure about which size to order, so I checked the size guide before purchasing. I usually wear a medium, and the measurements helped me choose the right size. The cardigan fits comfortably around my waist without feeling too tight, and I love how flattering it looks. I feel confident and comfortable wearing it throughout the day.
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I needed to return an item that wasn't quite what I expected. Customer service explained the return process clearly and helped me understand the next steps, which made everything much easier to manage.
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These boots are so easy to dress up for dinner or pair with jeans for a casual everyday look. I really love the way they look.
Boots
Free Shipping
We offer free shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.
30-Day Return Guarantee
Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.
100% Secure Payment
We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.
FAQs
Do you offer free shipping?
Yes — we offer free shipping on every order. No hidden fees, and you'll see the full breakdown of your order before you pay at checkout.
How can I find my correct size?
Every product page includes a detailed size chart to help you find your perfect fit. If you're between sizes, we generally recommend sizing up. Still not sure? Our support team is happy to help.
How long will it take to receive my order?
Orders are typically dispatched within 2-3 business days, with shipping taking around 5-10 business days depending on your location. You'll receive tracking details by email once your order ships.
How do I track my order?
Once your order is confirmed, you'll receive an email with your order number. Use our Track Your Order page and enter your order number or email address to see the latest status.
What is your return policy?
You may return eligible items within 30 days of receiving your order. Return shipping costs are the buyer's responsibility, and approved refunds are issued to your original payment method.
I have an issue with my order — how can I contact you?
Reach out through the contact form below and our support team will get back to you as soon as possible.