Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Jack & Emma Vancouver. By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions.
1. Applicability
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
2. Product Information
We make every reasonable effort to ensure that all product descriptions, images, and information are accurate and up to date. However, errors such as typographical mistakes, inaccuracies, or omissions may occur.
We reserve the right to correct any errors or inaccuracies at any time without prior notice.
3. Orders and Payment
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Orders will only be processed after full payment has been successfully received.
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Available payment methods may vary depending on the customer’s location.
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It is the customer’s responsibility to ensure that the selected payment method is available and valid in their country.
We reserve the right to refuse or cancel any order in the event of suspected fraud, unauthorized transactions, or other legitimate concerns.
4. Processing and Delivery
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Processing Time: 1–3 business days
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Estimated Shipping Time: 3–7 business days (depending on destination)
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Orders are shipped directly from our international supplier.
Please note that delivery times are estimates and may be affected by external factors beyond our control, including customs clearance, carrier delays, or peak periods.
5. Returns and Cancellations
For full details regarding returns, eligibility, and procedures, please refer to our separate Return Policy.
6. Liability
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We are not liable for loss or damage to shipments where tracking information confirms successful delivery to the address provided by the customer.
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Customers are responsible for providing accurate and complete shipping information at the time of purchase.
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We are not responsible for delays, losses, or damages caused by third-party carriers or customs authorities.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, branding, and design elements, is the exclusive property of Jack & Emma Vancouver.
Unauthorized use, reproduction, or distribution of any content without prior written consent is strictly prohibited.
8. Complaints Procedure
If you have a complaint, you may submit it in writing via:
Email: info@jackandemmavancouver.com
We aim to respond to all complaints within 5 business days of receipt.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands.