Shipping and Delivery Policy

At Jack & Emma Vancouver, we aim to ensure that your order is processed and delivered as efficiently and accurately as possible. This policy outlines the key terms regarding shipping, handling, and delivery.

1. Processing Time

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be extended during peak periods, promotional events, or due to unforeseen circumstances.

2. Delivery Time

The estimated delivery time is 3–7 business days, depending on the destination.

Delivery times are indicative and not guaranteed. Delays may occur due to factors beyond our control, including but not limited to customs clearance procedures, carrier delays, or high-demand periods.

3. Shipping Method and Origin

All orders are shipped directly from our international supplier.

As a result, shipments may be subject to customs duties, import taxes, or additional fees, depending on the destination country. These charges, if applicable, are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.
Costs may vary based on factors such as package weight, destination, and selected shipping method.

5. Responsibility and Risk

Once tracking information confirms that a package has been delivered to the address provided by the customer, responsibility for the shipment transfers to the customer.
Customers are solely responsible for ensuring that all shipping details are accurate and complete at the time of purchase.
Any errors in the shipping address must be reported within 24 hours of placing the order.

We are not liable for delivery issues arising from incorrect or incomplete address information provided by the customer.

6. Contact

For any questions regarding shipping or delivery, please contact us at: