Careers at Jack & Emma Vancouver

At Jack & Emma Vancouver, we are continuously looking for talented and driven individuals to join our growing E-commerce team. We offer a dynamic, fast-paced environment where innovation, creativity, and performance are highly valued.

Below you will find our current vacancies.

Job Vacancy: Graphic Designer

Are you a creative and detail-oriented Graphic Designer looking to make an impact in the E-commerce industry? We are seeking a talented individual to support the visual identity and digital presence of Jack & Emma Vancouver.

Key Responsibilities

  • Design visually compelling and user-friendly graphic assets for our website, including banners, product visuals, and promotional content

  • Create marketing materials for various digital channels, including social media, email campaigns, and online advertising

  • Contribute to improving the overall user experience through effective and conversion-focused design

  • Collaborate with the marketing team to translate concepts into high-quality visual content

  • Ensure consistency across all visual outputs in line with brand guidelines

Requirements

  • Proven experience as a Graphic Designer, preferably within an E-commerce or digital environment

  • Proficiency in design tools such as Adobe Photoshop, Illustrator, or equivalent software

  • Strong visual and aesthetic judgment with attention to detail

  • Ability to manage multiple projects and meet deadlines in a fast-paced setting

  • Effective communication skills and ability to collaborate cross-functionally

  • A portfolio demonstrating relevant design work

What We Offer

  • The opportunity to work within a rapidly growing international E-commerce company

  • A role with direct impact on brand development and customer experience

  • Competitive compensation based on experience and performance

  • Flexible working arrangements, including remote work options

  • A professional and collaborative working environment

Job Vacancy: E-commerce Customer Experience Associate

Are you customer-focused, detail-oriented, and interested in working in a digital retail environment? We are looking for a Customer Experience Associate to support our online operations and ensure a high standard of service for our customers.

Key Responsibilities

  • Respond to customer inquiries via email and other digital channels in a timely and professional manner

  • Provide accurate information regarding products, orders, shipping, and returns

  • Assist customers in resolving issues and ensuring a positive experience

  • Support order processing and monitor delivery progress when required

  • Collaborate with internal teams to improve customer satisfaction and operational efficiency

Requirements

  • Previous experience in customer service, preferably within E-commerce or online retail

  • Strong written communication skills in English

  • Problem-solving mindset with attention to detail

  • Ability to work independently and manage workload effectively

  • Familiarity with digital tools and customer support systems is an advantage

What We Offer

  • A position within a growing and internationally focused E-commerce business

  • Opportunities for professional development and skill enhancement

  • Competitive salary and performance-based incentives

  • Flexible working hours and remote work possibilities

  • A supportive and results-driven team environment

Application Process

If you are interested in joining Jack & Emma Vancouver and believe you meet the requirements outlined above, please submit your application, including your CV and (where applicable) portfolio, to:

Email: info@jackandemmavancouver.com

We will review applications on a rolling basis and contact suitable candidates accordingly.